Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino we cover? This page explains the best way to reach the Non Gamstop Casinos team and what happens once your message lands with us.
Why Get in Touch
basketmania.co.uk publishes research-based reviews of casinos not on GamStop for UK readers, covering everything from welcome bonuses and wagering requirements to payments, withdrawals and sports betting markets. We rely on readers to help us keep that research sharp. If a bonus term has changed, a withdrawal limit looks out of date, or an offer we mention on our best non GamStop casinos guide no longer matches what a site advertises, tell us. We check every report before acting on it, but you often spot changes before we do.
How to Contact Us
Email is the most reliable way to reach us. Send your message to [email protected] and a real person will read and reply — we do not rely on automated responses to close out enquiries. Wherever possible, include the following:
- The page or casino you're referring to — a link or the site name helps us find the relevant review quickly.
- What you noticed — a changed offer, a broken link, an incorrect wagering figure, or anything else that seemed off.
- The date you noticed it — casino terms change often, so knowing when you saw something helps us date our correction.
We aim to respond within two working days, though this can stretch slightly during busy periods.
What We Can Help With
Not every enquiry is a correction. Here's what readers most commonly write to us about:
- Content questions — if a section on wagering requirements, KYC checks or withdrawal limits reads unclear, ask us to clarify it.
- Corrections and factual updates — bonus terms, minimum deposits, game contributions and licensing details at non GamStop casinos shift regularly, and we would rather fix a page than leave it stale.
- Content suggestions — if there's a topic around casinos not on GamStop, payment methods, or sports betting terms you think we've missed, let us know.
- Site or partnership enquiries — if you represent a casino, payment provider or another business and want to discuss working with us, introduce yourself and explain what you have in mind. Editorial rankings on this site are based on our own research, not on commercial arrangements.
- Concerns about gambling harm — if you or someone you know is struggling with gambling, mention this in your message. We will point you towards independent support such as GamCare or the National Gambling Helpline, and we can explain how GAMSTOP self-exclusion and casino-level deposit and loss limits work if that's useful context.
What This Page Cannot Do
We are a review and information site, not a casino operator. That means we cannot process deposits, withdrawals or account verification on behalf of any casino listed here, and we cannot intervene directly in a dispute between a reader and an operator. If you have an unresolved complaint about a specific casino not on GamStop, your first step should always be that casino's own complaints procedure, followed by any dispute resolution service it names in its terms. We can, however, explain how those procedures generally work and what to check before you commit funds — our guide to the best non GamStop casinos covers this in more depth alongside licensing and payment information relevant to UK readers.
A Note on Accuracy and Independence
Every piece of feedback we receive is reviewed by a member of our editorial team, not filtered through automated triage. Where a correction is warranted, we update the relevant page and note when the change was made. We also want to hear from readers when something we've published — a bonus explanation, a payment method note, a licensing detail — has helped or misled them, because that shapes how carefully we cover similar topics going forward.
Thank you for taking the time to read this far. Whether it's a quick question or a detailed correction, we appreciate you writing in.