Terms and conditions

TERMS OF SERVICE AND CONDITIONS

1.The prices given are gross prices (including VAT). A VAT invoice will be issued at the customer’s request.

2.The goods are delivered by “UPS” shipping company. The goods will be delivered to the customer at a charge upon previous payment to the designated bank account, by PayPal or COD. There are no other order costs except the costs of delivery given below. The cost of delivery amounts to:

9 GBP, if paid by a bank transfer,
9 GBP, if paid through PayPal,
9 GBP, if paid on delivery (COD)

The relevant amount should be added to the price of the ordered goods.

3.All the purchased products are covered by 24-month warranty period commencing on the purchase date printed on the proof of purchase. Please keep the proof of purchase (receipt or VAT invoice). The warranty does not cover any accidental or intentional mechanical damage (tears, cuts etc.) or damage caused by negligence or improper use, e.g. failing to observe the manufacturer’s instructions provided on the tag. Furthermore, the warranty does not cover applications or prints on the clothing or footwear. It should also be mentioned that the warranty does not cover natural wear and tear of the footwear, especially in the case of basketball shoes that are subject to extreme tension and deformation during use. For example, an average life of footwear used by a professional basketball player is 3 months.


4.Placing an order at www.basketmania.pl online store constitutes a legally binding sales agreement.


5.It is possible to return the purchased goods without giving reasons within 10 days from the date of receiving the delivery. The goods cannot be damaged or used in any way. The goods must be placed in their original packaging together with tags and the proof of purchase (receipt or invoice). The costs of shipping of the returned goods shall be incurred by the customer. Any shipments sent at our costs will not be accepted. We guarantee a refund of the purchase price of the product. The refund will be made by a bank transfer to the designated account.

6.www.basketmania.pl store reserves that some goods may be unavailable. The customer will be informed about such unavailability.

7.The orders are accepted 24 hours/day, all the year round.

8.If, upon receiving the goods, you find that the goods are defected or do not comply with the order, you will have 10 days to send them back together with the completed complaint form. The costs related to sending the complaint and the goods will be reimbursed to you immediately after receiving and accepting the complaint. We shall not accept any shipments sent at our cost. The goods under complaint sent to us should be clean and dry. Otherwise, we reserve the right to refuse the complaint.

 

The basis for accepting the complaint is the proof of purchase.

The complaints will be considered within 14 days (21 days in the case of repair) and sent back immediately after the decision of the appraisal expert.


9.ADDRESS FOR SHIPPING

Any defected goods or goods under warranty must be sent to the following address:

Basketmania
ul. Hallera 15, 83-200 Starogard Gdański,Poland

Download the complaint report file

10.All the products purchased at our store can be replaced. If you find that the size is not suitable, you can replace the product within 10 days from receiving the delivery with the same product in a different size, paying for the shipment costs. The product must be placed in the original packaging together with tags and proof of purchase (receipt or invoice).


11.Your personal details will be processed by “Basketmania Spółka z ograniczoną odpowiedzialnością SP.K.” company solely for the purposes of execution of the order, keeping all the safety requirements specified in the Act dated 29 August 1997 on personal data protection.

12.We attach a proof of purchase (receipt or VAT invoice) to each shipment. In order to receive a VAT invoice, please inform us about it when placing the order and provide the company’s details.

13.“Basketmania” online store is owned by the following company:


Basketmania Spółka z ograniczoną odpowiedzialnością SP.K
ul. Hallera 15
83-200 Starogard Gdański
Poland
NIP – 592-224-53-04
REGON – 221175197


14.Payment details:

Basketmania Spółka z ograniczoną odpowiedzialnością SP.K
ul. Hallera 15
83-200 Starogard Gdański, Poland
Millenium Bank
Account No.: PL 56-1160-2202-0000-0001-8088-2583

SWIFT - BIGBPLPW .

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